We live in challenging times

An Article by the teachers at Aim for English. We know more than just the English language!

From the US to Iceland, from the UK to Indonesia, and from Peru to Japan the same message is flashing.

“There is a worldwide recession coming”.

More- it’s a recession that may be on a scale not seen for a generation, maybe not even for a lifetime. We all hope that the actions taken by governments around the world will reduce its intensity, and shorten the period of contraction. As I write we can also hope that the new young American President will lead his own country, and ours, swiftly back to prosperity. But the reality of today is that we live in challenging times.

So how on earth does a business cope with this kind of challenge? How does it survive? How does it manage?

There are three important things to remember. First, many businesses will survive. Secondly the businesses that survive will emerge stronger from the experience. And finally, the way to survive is to do the simple things better than your competition.

What are the simple things we all need to do?

Again, there are three.

First, keep focused on delivering the absolute best service you can to the customers you have. They have their problems too, and they need and will value all the help you can give them. More than this, in hard times the very best selling tool you have is the good opinion of your existing customers. In a recession the market is less forgiving, less liable to make allowances for bad service, more ruthless in cutting out poor suppliers.

Secondly, keep on selling. There’s going to be business out there, but it will be harder to find and much harder to win. Your selling tools need to be sharp. Your sales team must be highly trained and very highly motivated. Your marketing will have to be innovative, flexible, and sensitive to the changes in market mood. Your prices will need to be flexible, too, recognising that cash is tight everywhere.

Finally, keep your costs at the right level. Be careful with cost cutting, because there is a very real danger of damaging the level of customer service, and the market will be ultra-sensitive to that. Better to adopt a containment policy, capping cost growth until the sun starts to shine again. The really difficult thing about cutting costs is that it’s like surgery. It takes high-level skills if you don’t want to kill your patient. You should think of customer service as the main artery that keeps a business alive. Cut into it at your peril!

Here’s a firm that is helping Indonesian business to weather the financial storm. With its own costs under tight control, it delivers a level of service second to none in Jakarta. Its pricing is very competitive, helping its customers to conserve their cash. The product it delivers is the best English language training in town, without which the customer service teams of its clients would be far less able to cope with their own recessionary challenge.